Newcastle Community Acupuncture

offering gentle, ethical, cost effective solutions to pain, stress and illness

To book an appointment,

please call or text on

07808 867280

or email via the enquiry box below

welcome

multibed acupunctureWhat is multibed acupuncture?

For the first time in the North East, Heaton Acupuncture Clinic is offering treatments within its multibed facility where we hope to provide simple, affordable and effective acupuncture treatment for up to four people at the same time. In our multibed facility a number of people are treated in the same room while protecting privacy, dignity and confidentiality. Newcastle Community Acupuncture is a registered member of the Association of Community & Multibed Clinics (ACMAC).

Prices and Opening Hours

The initial consultation will be done in a private room, treatments will be carried out in the multibed section.  Newcastle Community Acupuncture is currently open on Monday afternoons (12noon-7pm) and Thursday mornings (9am- 12noon).

Initial Treatment – £20.00
Subsequent Treatments – £20.00

Appointments are available every Monday afternoon and Thursday morning in our multibed facility on the first floor. Those interested in having private appointments can be seen in our clinic on the ground floor.

Practitioners

Professionally registered practitioners Louise Collyer, Tam Nortley and Sheenette Milns passionately believe that high quality, affordable healthcare should be accessible to all, free from financial, social or geographical barriers.

Louise Collyer PGDip Acu, MBAcC, Acupuncturist

Louise CollyerLouise is a classical acupuncturist and a member of the British Acupuncture Council.  She graduated from the Northern College of Acupuncture, a prestigious college in the U.K. which is actively involved with current research into Acupuncture.  Having completed a three year full time Postgraduate Diploma in Acupuncture she is now currently working on a project exploring how to make Acupuncture accessible to the wider community as part of a Masters Degree.

During her time at college she worked with patients with a range of conditions including Bell’s Palsy, Frozen Shoulder and other muscular-skeletal conditions, IBS and G.I. Tract Disorders, Migraines, PMS/PMT and Insomnia.

Louise is a general practitioner but has a special interest in treating pain, both acute and chronic, reproductive health, digestive issues and insomnia.  Her interest in Chinese Medicine started when she began practicing Tai Qi and Qi Gong with Feras Jjerjis in 1994.

In 2017 Louise graduated with a Diploma in Chinese Herbal Medicine from the Acupuncture Foundation in Dublin and is fully qualified to prescribe herbal formulas alongside her practice of acupuncture.

She is a fully licensed practitioner of the British Acupuncture Council, The Association of Traditional Chinese Medicine, The Acupuncture Fertility Network, and The Natural Women’s Health Practice.

More information is available at www.louisecollyeracupuncture.co.uk

Tam Nortley BSc (HONS), Dip Ac, MBAcC

TamTam is a graduate of the Northern College of Acupuncture, York where he trained in TCM (Traditional Chinese Medicine) style acupuncture. He also trained at the College of Traditional Acupuncture in Warwick where he trained in Five Element style acupuncture. These styles compliment and inform one another in clinical practice. He then apprenticed with a practitioner who is an expert in mental and emotional health, stress and trauma. This is one of his particular interests.

He also enjoys treating digestive issues such as IBS, muscular skeletal complaints, fertility, migraines, insomnia and anything that presents; as more then anything he enjoys treating the person and his main drive in practice is to improve quality of life.

As a member of the British Acupuncture Council you can be assured that Tam adheres to their high standards of care and professional conduct.  Tam also provides support and acupuncture services to cancer patients, carers and staff at the James Cook Hospital in Middlesborough.

More information is available at www.horizonacupuncture.co.uk

Address

1st Floor,
182 Portland Road,
Sandyford,
Newcastle upon Tyne,
NE2 1DJ

Accessibility

Please Note: as yet we do not have wheelchair access to our multibed facility, however, we would be happy to offer you treatment on the ground floor, which is fully accessible, at our multibed rates.

ACMAC-logo member member BCA2

Location

Contact Us

Please get in touch if you would like to make a booking, or if you have any questions. We can also be contacted by phone or text on 07808 867280.

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PRIVACY NOTICE

PURPOSE OF PRIVACY NOTICE

The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the GDPR). This legislation will replace current data privacy law, giving more rights to you as an individual and more obligations to organisations holding your personal data.

One of the rights is a right to be informed, which means we have to give you even more information than we do now about the way in which we use, share and store your personal information.

This means that we will be publishing a new privacy notice so you can access this information, along with information about the increased rights you have in relation to the information we hold on you and the legal basis on which we are using it.

 

WHO ARE WE?

Newcastle Community Acupuncture is the data controller (fjerjis@gmail.com). This means we decide how your personal data is processed and for what purposes.

 

WHOSE INFORMATION DOES THIS PRIVACY NOTICE APPLY TO?

This privacy notice applies to information we collect from:

patients;

prospective patients;

former patients;

visitors to our website.

 

WHAT IS PERSONAL DATA?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. Examples of personal data we may hold about you include your contact and appointment details.

Special category data is a sub-category of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. Examples of special category data we may hold about you include your patient notes.

 

HOW DO WE PROCESS YOUR PERSONAL DATA?

We comply with our obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. We use your personal data for the purposes set out below.

 

OUR PATIENTS, PROSPECTIVE PATIENTS, FORMER PATIENTS AND VISITORS TO OUR CLINIC

We use your name, address, telephone number and email address to make and rearrange appointments. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.

Some patients and prospective patients return pre- 1st appointment questionnaires or tell us about their medical conditions and medication by email or online enquiry forms. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.

We keep a permanent attendance register which records all appointments for patients attending our clinic to keep a record of when you were treated for tax purposes and to secure potential evidence in the event of a criminal prosecution, civil litigation, insurance claim or complaint to my regulatory body, the British Acupuncture Council.

We keep a permanent attendance register which records all appointments for patients attending our clinic to keep a record of when you were treated for tax purposes and to secure potential evidence in the event of a criminal prosecution, civil litigation, insurance claim or complaint to my regulatory body, the British Acupuncture Council.

We may use your date of birth to help identify patients with the same name to avoid mistakes being made as to safe and appropriate treatment, for identification purposes if referring a patient to another health practitioner, and for identification purposes if writing to a registered medical practitioner so that they correctly identify the patient.

We use your presenting complaint and symptoms reported by you for the purposes of making a full traditional diagnosis, formulating treatment strategy and treatment planning.

We use any relevant medical and family history you have told us for making a full traditional diagnosis, formulating treatment strategy and treatment planning.

We use your GP’s name and address in the event that we need to contact your GP including in an emergency and because it is a mandatory requirement in the British Acupuncture Code of Professional Conduct.

We use our clinical findings about your health and wellbeing for making a full traditional diagnosis, and formulating treatment strategy and treatment planning.

We keep a record of and refer to that record of any treatment given and details of progress of your case, including reviews of treatment planning to enable us to: review the full traditional diagnosis, treatment strategy and planning; and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.

We record and use any information and advice that we have given, especially when referring patients to any other health professional, to help you to receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.

We record any decisions made in conjunction with you to help you to receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.

We keep accident records for any patients, visitors or staff who are involved in accidents at our clinic in accordance with UK Health and Safety legislation including the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) to comply with the law and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.

In the event of an adverse incident occurring to any of our patients we report the matter to the British Acupuncture Council and the our insurance company to enable the insurance company to deal with any potential claims and to help the British Acupuncture Council to develop its safe practice guidelines, as well as providing research data and information for the BAcC’s insurers and other interested parties.

 

Where relevant we maintain records of the patient’s consent to treatment, or the consent of their next-of-kin in order to be able to prove that the patient (and/or parent/guardian/next of kin) has given informed consent to treatment to secure evidence in the event of a civil claim, criminal prosecution, insurance claim or complaint.

We do not store any of your health and wellbeing records electronically. All of your records are stored on paper. When these records are not at our clinic, or being transported to our clinic they are kept in a secure environment in which only associates of Newcastle Community Acupuncture can access.

Your health and wellbeing records are transported to our clinics by our associates. At no time are the records left unattended in transit.

We may store the time of your appointment and your name on Google Calendar. You can find out more about Google’s privacy policy here.

 

COMPLAINT HANDLING

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We usually have to disclose the complainant’s identity to whoever the complaint is about. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. We may need to provide personal information collected and processed in relation to complaints to the British Acupuncture Council or our insurance company.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

 

WEBSITE USERS

Our website is hosted with a service called WordPress. You can find out more about WordPress’s privacy policy here.

We have disabled Google Analytics and WordPress’s own analytics functionality on our website. We do not track your usage of our website for marketing or any other purpose.

The only place that we collect personally identifiable information on our website is through our contact form when you send us an email. We collect your name, your email address and a message. Whilst we serve our website to you server securely over HTTPS, the personally identifiable information in the contact form is sent to our email address in an unencrypted state. Please be aware that you have a responsibility to ensure that any information you send to us via our contact form is within the bounds of the law.

To deliver this service WordPress may collect your IP address.

Our domain name is hosted by Heart Internet.  You can find out more about Heart Internet’s privacy policy here. Heart Internet is used to ensure that our website domain name is correctly pointing at WordPress’s webservers.

To deliver this service Heart Internet may collect your IP address.

We use cookies to improve the user experience of our website (for example to remember the last page you were on), and to ensure that security settings are applied (for example to ensure that you are being served our website securely HTTPS and not insecurely HTTP).

 

SHARING YOUR PERSONAL DATA

Your personal data will be treated as strictly confidential, and will be shared:

with named third parties with your explicit consent;

with the relevant authority such as the police or a court, if necessary for compliance with a legal obligation to which we are subject e.g. a court order;

with your doctor or the police if necessary to protect yours or another person’s life;

with the police or a local authority for the purpose of safeguarding a children or vulnerable adults; or

with my regulatory body, the British Acupuncture Council, or my insurance company in the event of a complaint or insurance claim being brought against me; or

my solicitor in the event of any investigation or legal proceedings being brought against me.

For further details about the situations when information about you might be shared please see the Information Commissioner’s website at https://ico.org.uk/for-the-public/personal-information/sharing-my-info/

 

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We keep your personal data for no longer than reasonably necessary.

We keep patient records for a period of seven years from the point at which you cease being a patient in accordance with the British Acupuncture Code of Professional Conduct https://www.acupuncture.org.uk/public-content/effective-practice/bacc-professional-codes.html

We keep these records for the period of seven years for following reasons:

Tax purposes – so that we can accurately report our finances to tax authorities on an annual basis and to ensure we can comply with an auditing activity.

Secure potential evidence in the event of a criminal prosecution – in the event we are required to produce this information in the context of a criminal prosecution.

Civil litigation – in the event that any litigation is brought against either myself, or action you may be take on a third party.

Insurance claim or complaint to my regulatory body, the British Acupuncture Council – so that the complaints procedure has the necessary evidence to be concluded.

In the event that all associates of Newcastle Community Acupuncture become ill or die then the board of directors of Newcastle Community Acupuncture will appoint an interim Data Protection Officer to close the affairs of the business and to ensure that its continuing obligations under the GDPR are met and that all rights of the data subject are upheld for any period required by law.

At any time you may request that changes are made to your contact details.

 

YOUR RIGHTS AND YOUR PERSONAL DATA

Unless subject to an exemption under the GDPR, you have certain rights with respect to your personal data as set out below.

The right to request a copy of your personal data which we hold about you.

The right to request that we correct any personal data if it is found to be inaccurate or out of date.

The right to request your personal data is erased where it is no longer necessary for us to retain such data.

The right to withdraw your consent to the processing at any time. This right does not apply where we are processing information using a lawful purpose other than consent.

The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [This right only applies where the processing is based on consent or is necessary for the performance of a contract with you and in either case the we are processing the data by automated means].

The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.

The right to object to the processing of personal data, (where applicable) [This right only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics].

The right to be informed if your data is lost. We shall also inform the Information Commissioner’s Office in accordance with the time limits in the GDPR.

The right to lodge a complaint with the Information Commissioner’s Office.

For further details about these rights please see the Information Commissioner’s website at https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

 

FURTHER PROCESSING

If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

 

CONTACT DETAILS

To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer – Feras Jerjis via email on fjerjis@gmail.com

You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.